Privacy Policy

Privacy Policy

Introduction

Welcome to https://storm-damage-repair-pomona-ca.ecojohns.com! We are committed to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy explains how we collect, utilize, and safeguard the personal information of individuals who interact with our website, applications, services, and products. By using our platform, you consent to the practices described herein, in accordance with various international privacy laws and regulations.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://storm-damage-repair-pomona-ca.ecojohns.com.
  2. Mobile applications developed by us.
  3. Online services and tools offered through our platform.
  4. Products sold or accessed through our digital channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Authorized User Access: When you use our applications and services as an authorized user, we process your data to provide a seamless experience and fulfill service-related obligations.
  2. Website Visits: Visiting our websites linked to this policy means you agree to our data collection and usage practices described herein.
  3. Communications: We may reach out to you via emails, calls, or texts (SMS) for newsletters, marketing purposes, or to provide updates on your orders/services. By engaging with these communications, you grant us permission to process your contact information.

Personal Data Collection

We collect a variety of personal data to enhance our services and tailor experiences to our users. The types of personal information we gather include:

  1. Account Details: This includes user names, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Credit/debit card details, billing addresses, and payment history.
  3. Financial Data: Bank account numbers, wire transfer details, and financial records related to transactions.
  4. Purchase Information: Order history, product preferences, and purchase frequency.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile phone numbers for push notifications.
  6. Location Data: GPS coordinates and location-based services data when you opt-in to share your location.
  7. Feedback and Reviews: Comments, suggestions, and ratings provided by users to help us improve our products and services.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms (if connected to our accounts).
  9. Product Interaction Data: Details on the products you view, search for, or purchase on our e-commerce platform.

We collect this data through various methods: user input forms, online interactions, browser cookies, analytics tools, and third-party integrations.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. They play a crucial role in enhancing your experience:

  1. Strictly Necessary Cookies: These ensure basic functions like login and navigation work correctly.
  2. Preference Cookies: Used to remember your settings and preferences, such as language selection.
  3. Analytics Cookies: Track website usage and user behavior for performance optimization and marketing insights.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and the purposes for which it was collected:

  1. Account Information: Retained until your account is closed or inactive for a defined period (as per our terms of service).
  2. Payment Details: Stored securely for as long as needed to complete transactions and fulfill financial obligations.
  3. Purchase History: Kept for billing, tax, and record-keeping purposes, often up to several years after the purchase.
  4. Analytics Data: Aggregated and anonymized data may be retained indefinitely for internal analysis and business development.

Once the retention period expires or when no longer required, we delete or anonymize the personal data in a secure manner.

Security Measures

We implement robust security practices to safeguard your personal information:

  1. Encryption: Employ industry-standard encryption protocols for data at rest and in transit.
  2. Secure Third-Party Processing: Collaborate with trusted partners who adhere to strict privacy standards.
  3. Access Controls: Limit access to sensitive data to authorized personnel only.
  4. Regular Audits: Conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors, and we encourage parents or legal guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Correct or update inaccurate or incomplete personal information.
  3. Erasure/Right to be Forgotten: Ask for the deletion of your data in certain circumstances, subject to legal constraints.
  4. Restriction: Limit our processing of your data for specific purposes.
  5. Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for marketing or other non-essential purposes.
  7. Non-Discrimination: Assert your rights without negative treatment.
  8. Complaints/Appeals: File complaints with supervisory authorities and seek redress for perceived privacy violations.

To exercise these rights, please contact our privacy team via the provided channels. We will respond to all requests within a reasonable timeframe.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]
Address: Storm Damage Repair Pomona CA, Privacy Team, [Your Address]

We value your trust in our commitment to data protection. By using our services, you acknowledge the practices described in this Privacy Policy.